Three systems, one installation

Platform & Booking Engine, administration panel and accommodation extranet, delivered together as a dedicated installation on the agency's domain.

Platform & Booking Engine

Search, results, property pages, checkout and vouchers, served from the agency's domain under the agency's brand. Inventory is queried live from every connected supplier at the time of search, consolidated into one result set, de-duplicated across sources and priced according to the margin rules set per supplier.

The site is fully multilingual and prices are shown in the customer's currency. Card payments are taken on the site and settled to the agency's accounts.

Administration panel

One panel for everything the agency changes itself: suppliers, margin per supplier and supplier priority; languages and translations; texts and photographs; featured destinations and properties; payment settings; bookings and statistics.

Property matching across suppliers is handled in the panel: the same hotel offered by several suppliers is identified as one property and shown once, at the cheapest rate or from the agency's preferred supplier, according to the rule the agency sets.

No technical involvement is needed for daily work. Platform updates are applied by Syndeo; the agency's configuration and content are preserved.

Accommodation extranet

Properties the agency contracts directly are given their own access to load rooms, rates, availability and photographs. Their inventory is sold on the agency's site alongside API suppliers, in the same results and through the same checkout.

Calendar synchronisation with other channels is available through iCal feeds.

Additional systems

  • CRMCustomer records, requests and booking history in one place, linked to the bookings made on the site.
  • AI phone agentAnswers the agency’s phone when no one is available, gives callers information from the installation, records the request and stores the call for the agency to follow up.
  • Channel managerTwo-way synchronisation of rooms, rates and availability between the accommodation extranet and Booking.com and Airbnb, so directly contracted properties are managed from one calendar.
  • Full websiteHome page and content pages designed and built around the booking engine, for agencies that do not have a site to embed the booking widget in.